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Terms and conditions

You have 7 days to return any of the products that you have purchased starting at the date of receiving your package. We cannot exchange returned products for another size or item, for that reason, you should place a new order if you wish to buy another product or change the size.

You are responsible for the return shipping costs and we recommend to return the items with a certified postal service so you will be able to track your parcel.

If, OH! Valerie has made a mistake regarding your order, we will assume the shipping costs. If that case, please contact us as soon as possible at info@ohvalerie.ch

OH! Valerie will not accept the return of any products that has been used, washed, not labeled, has undergone some damage or is not in its original packaging. For that reason we request you to be careful with the product until you return it. We can not accept changes or returns of swimwear articles for hygienic reasons.

OH! Valerie reserves the right to check the products carefully before agreeing to any exchange or return. We will only refund products which are in the original condition as shipped.